Frequently Asked Questions

Understanding Xto1

What is Xto1?

Xto1 is a community platform that connects people in need of help with people nearby who can help.

What type of things can I get help with on Xto1?

Anything really. From tricky tasks to odd jobs, just post a request, describe what you need done in your own words. We will instantly broadcast your request to our network of helpers in your local area. In most cases, you will get a response within minutes.

What is a helper?

A helper is an Xto1 user who has registered interest in helping people out in their local area.

What is a requester?

A requester is an Xto1 user who has posted a request on Xto1 looking for help.

Why should I use Xto1?

Xto1 connects you with people in your local community with a wide range of skills. Whenever you need something done and don’t know who can do it, our network of helpers are at your fingertips. Just post a request, and get response within minutes. If you are not a big fan of yellow pages and don’t enjoy searching and calling a list of people to get quotes, Xto1 is for you.

Xto1 is 100% FREE to use. It’s free to post a request, and we don’t take a cut from the helpers’ hard earned cash. That’s why Xto1 helpers can deliver the work at a price lower than other service providers and platforms. We don’t add our operational costs to your bill!

Becoming a Helper

How do I become a helper?

Joining Xto1 as a helper is free. Simple follow our step-by-step guide and you will be ready to go within 5 minutes.

What types of work can I get?

There is a wide range of work customers are requesting through our platform. From home/garden work (such as cleaning, gardening, handyman) to business work (such as data entry, translations, graphic design), to more interesting stuff like helping out at a BBQ party.

For more information, check out popular services people are requesting.

Do I have to bid for jobs against other helpers?

No. Bidding pushes price down aggressively, and all helpers will end up making very little profit. We understand you don’t want to be in that position.

We ask customers to include a fixed price in their request – it’s a simple reflection of how much the work is worth to the customer. 

Once you have accepted a request, it will no longer be visible to other helpers. So there’s no risk of other helpers bidding a lower price for the same request.

What fees do I have to pay as a helper?

You don’t pay any fees. There is no registration fee, membership fee or service fee. Our services are completely free.

How can I increase my chance of getting good work?

Switch on receiving push notifications of new requests in your Xto1 app. Grab your phone as soon as you receive a notification from Xto1. Jobs with good prices get accepted really quickly, normally within 5 minutes of posting, and you won’t see them once they’re gone. 

Post a Request

How do I post a request?

You can post a request from the Xto1 website and Xto1 mobile app. If you would like to post a request through our website, simply fill in the request form, describe what you need done, when and where, and set a price you’d like to pay. In most cases, you will receive a response from a local helper within minutes of posting your requests.

How much details do I have to provide when posting a request?

We recommend you providing as much details as possible, and specify if any tools, vehicles, etc. are required for the work. It would allow the helpers to fully understand your requirements and decide if they are able to help you.

Are there any posting requirements?

Yes. You need to follow the guidelines below.

(a) Your requests must be legal. Soliciting, inducing or encouraging illegal acts are strictly prohibited. Your requests must not be related to weapons, unlawful activities or drugs (including prescription drugs). 

(b) Escort or adult services are strictly prohibited. This includes any requests or comments which are obscene or sexually explicit in nature. Any requests that include images that may be interpreted as a hint for escort or adult services will also be removed.

(c) Service advertising requests will not be accepted. We understand that you would like to promote yourself on Xto1. But all the helpers receiving notifications of your requests are people like you. They are looking for work, not services. Spamming other helpers with your service ads won’t help yourself either.

(d) Deceitful requests will not be accepted. For example, if you post a request for people to write good reviews for your services on Xto1, other websites or social media, you are in the wrong place. We can’t help you. 

(e) No job board posts. Requests posted looking for jobs or advertising for permanent jobs will not be accepted. There are loads of great job sites out there. It’s simply not for us. 

(f) Be specific. Requests posted without a clear description of what you need done, or without offering a definitive price will not be accepted.

(g) Don’t include your contact details in the description of your request. To prevent scam and protect your safety and privacy, we may accept your request but remove your contact details before having it displayed on our platform. 

Manage a Request

What happens after I post a request?

As soon as we receive your request, we will broadcast it to our helpers in your local area who have registered interest in this type of work. The first helper accepting the request will receive your contact details and get in touch directly with you. In the majority of cases, you can expect to hear from the helper within a few minutes after posting the request.

How do I know if my request has been accepted by a helper?

As soon as a helper accepts your request, you will receive an email with the helper’s details, 

If you are a registered Xto1 website user, you can monitor the request status in your account.

If you are an Xto1 app user, you will receive a notification on your phone when the request is accepted by a helper.

What happens after the helper accepts my request?

The helper will contact you on the number you provided when posting the request.

If you don’t hear from the helper, you can contact the helper directly. 

What if I can’t reach with the helper, or the helper can’t do the work?

If you are an Xto1 app user, you can easily repost the request from the app. Just go to My Requests section, and tap the “Copy” button next to the relevant request. This will pull all details of the request into the post request form, and you will be able to review and edit your request before reposting.

If you are a registered website user, you can repost the request from your account. Just go to the Request Details page, and you will find a Repost Request button on the left hand side.

If you posted the request through the website and without having registered an account first, you can contact us at support@xto1.com. We will re-post the request for you. 

How do I cancel a request?

If you are a registered website user or posted the request through the Xto1 app, you can cancel the request using the Cancel button in the relevant Request Details page.

If you are an unregistered user, you can contact us at support@xto1.com

Still have a question?

Get in touch now! We are always here to help.

Download Xto1 App

Get help instantly, and monitor request status on the go!

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Download Xto1 App

Get help instantly, and monitor request status on the go!

Get it on Google Play

Get it on Google Play